All organizations should fully embrace innovation around the customer experience. In reality, strategic innovation is driven by the customer’s needs. Do your employees know how to play the Innovator Card – and will you support it and work to develop it?
A manager isn’t always a team leader. Think about how a Manager Card is different than the Team Leader Card when managing your staff – or even if they’re managing you!
Most organizations want to talk about their internal culture. Yet leaders must steer the dialogue to address their out-facing culture. A customer-centric company culture sets the tone for internal values.
Does the communication “game” you’re engaged in have a known number of players, a specific set of rules and an objective? If not – beware – it may be a time-consuming infinite talk game.
Leaders must also play a Student Card, constantly paying attention to the disruptive new technologies heading your way.
Leaders are expected to be innovators and press their organizations to progress along strategically focused paths. Are you reaching this bar?
@2018 Leader Talk Cards. All rights reserved.